By Alan Brown; Jerry Fishenden; Prof. Mark Thompson;

For companies huge and small, funding in electronic applied sciences is now a concern crucial for fulfillment. Digitizing govt offers functional suggestion for knowing and enforcing electronic transformation to extend enterprise price and enhance consumer engagement, and contours case experiences from the non-public and public sectors.

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Digitizing Government: Understanding and Implementing New Digital Business Models

For companies huge and small, funding in electronic applied sciences is now a concern crucial for fulfillment. Digitizing govt presents sensible suggestion for realizing and enforcing electronic transformation to extend company worth and enhance customer engagement, and contours case stories from the non-public and public sectors.

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Digital should not be sidetracked into a meaningless focus on screen-based service delivery – but should be used to deliver meaningful and long overdue improvements to the design and operation of public services across all of the delivery channels that citizens and businesses use. Whilst digital is of course in part about online service delivery, its most important role is in improving the internal operations and processes of public service organizations too – reducing the costs and inefficiencies of current transactional services from which everyone benefits: online and offline alike.

Partly in consequence, there has been long-standing political concern with the concept of a digital divide. Public services need to be available to all, and yet with the increasing adoption of technology in all aspects of our daily lives, the understandable concern is that less technology-literate citizens are becoming disadvantaged. There are numerous causes of this divide between those with access to technology and those without, including more obvious aspects such as low income and the entry cost of many digital devices, as well as a variety of more complex reasons, including lack of interest in the internet or modern communications devices, disability or impairment that may render digital a less viable option, and a lack of confidence or skills, as well as the variable quality and user experience of many online services, which can often be frustrating and off-putting.

2 ch ap te r The UK’s Journey, A Lesson for Us All The apparent inability to exploit technology in a genuinely transformational way in the UK public sector sits particularly uneasily with the UK’s reputation as a pioneer in computing. After all, it was the UK that brought the world figures such as Charles Babbage, Ada Lovelace, Alan Turing and Tim Berners-Lee, and innovations from Colossus to the BBC Micro, Sinclair ZX-80, ARM and most recently the Raspberry Pi. Add to this the fact that the British civil service itself was an early pioneer in the use of computers – and something appears to have gone seriously wrong.

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